General

How does Sisterly Village give back?

Sisterly Village was founded in 2016 to provide professional attire to women’s organizations with the incentive of receiving a donation equivalent to seven percent of the purchase price, to support their philanthropic causes. We’re grateful to embark on this charitable journey by raising thousands for partners while inspiring millions to give back at the same time. 

 

Who decides how the donation is used?

That’s up to you! We do not decide how the funds are donated. We leave that decision up to the organization since they have their own charitable initiatives. However, organization selection is a careful process that Sisterly Village takes seriously. We go through an extensive vetting process to determine what organizations we partner with in the United States and globally. Once a plan for responsible, impactful giving is approved, we work to understand where Sisterly Village’s support is most needed, how it will integrate into partner programs, and the impact Sisterly Village services will have on children and communities. 

 

Can I order a single dress?

Yes! Take a look at our Lookbook, choose your dress, select your color and size, then head to checkout. 

 

Are there any additional fees for group orders?

No. The only price you pay is for the dress, taxes (if applicable), and shipping. Some customization, such as emblems, may incur an additional cost.

 

Shipping 

 

How long will it take for my order to arrive?

It depends.  For individual orders, the lead time is between 2-3 weeks.  With our current group order campaign model, the lead time is between 3-4 months.  Sisterly Village utilizes both USPS and UPS for shipping.  The standard rates apply.

 

Payment

 

What forms of payment do you accept?

We currently only accept credit cards through our secure online ordering system. We accept all major credit cards.   We also accept chapter checks but no personal checks.

 

Can each member of my group pay for their order separately?

Yes! This is why ordering with Sisterly Village is so simple.  We have recently started a group order campaign model.  Sisterly Village will conduct quarterly campaigns for your organization targeting specific events for your organization.  Each member may individually purchase by joining the group campaign.  The embroidery and lead time will be communicated on the campaign page. Once all of your members have made their order, we will let you know when your order has shipped. 

 

Return Policy 

 

Do you give refunds?

No, we do not offer refunds; however, we do offer returns, exchanges, and gift cards to use as credit on future purchases.  We offer returns on all apparel with crest only embroidery or without any embroidery within 14 days of receiving your order.  We do not offer returns/exchanges on apparel with chapter name embroidery.

 

If the garment was defective upon receiving it or we made a mistake with the details of your order (i.e. we shipped the wrong size requested in your order), we will accept a return and exchange your garment at NO cost to you!

 

However, all other cases are returnable for an exchange, but incur the associated costs.

  • Exchange for another dress size only:  Cost of Shipping ($20)
  • Exchange for Garment with Crest Only:  Cost of Shipping & Restocking Fee: ($25)

 

It is highly recommended to use the provided size chart to avoid ordering the incorrect size.  

 

If you would like to request an exchange, please send an email to info@sisterlyvillage.com.  A customer representative will provide you review your request.

 

Privacy Policy 

This website is managed by Sisterly Village Place, Inc. Your personal information will never be rented, sold, or otherwise shared with any third party unnecessary to fulfill your request, e.g. ship an order. 

This privacy notice applies solely to information collected by this website, except where stated otherwise. It will notify you of the following:

  • What information we collect
  • With whom it is shared
  • How it can be corrected
  • How it is secured
  • How policy changes will be communicated
  • How to address concerns over misuse of personal data 

 

Information Collection, Use, and Sharing 

We are the sole owners of the information collected on this site. We only have access to information voluntarily given to us that will only be used to respond to you regarding the reason you contacted us.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Third-party vendors, including Google, show Sisterly Village ads on sites across the Internet. Sisterly Village and third-party vendors, including Google, use first- and third-­party cookies to inform, optimize, and serve ads based on your past visits to this website. Rest assured that there is no private information shared with Google or any third party during the remarketing process.

 

Control Over Your Information

You can do the following at any time by contacting us via the email address or phone number provided on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data. 

 

Security

When you submit sensitive information, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us securely. You can verify this by looking for a closed lock icon at the bottom and/or top of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g. billing or customer service) are granted access to personally identifiable information in secure environments.

 

Policy Changes

Whenever material changes are made to this privacy policy, the website will immediately be updated with the revisions.

If you feel that we are not abiding by this privacy policy, contact us immediately using the contact information provided on the website.